she responded on 09/05 and stated "I just checked your account and saw that your request hasn’t been processed yet so I sent it to our escalations department, they are the ones who handles late/delayed payments. I waited 10 business days and on 09/04/16, I sent Robyn (from the withdrawal department) an e-mail asking for a status update. I requested a second withdrawal on 8/23 which was approved on 8/25. After feeling confident in their swift and smooth responses so far, I played once again and won a decent amount. I replied the same day and received a response on 08/22/16 stating it will take 7-10 days to be processed and i will be notified via e-mail with a tracking number. My withdrawal was approved on and they notified me via e-mail to verify 1- exact name as it shows in your ID (driver's license), 2- A valid phone number, 3- Physical address where the check will be delivered. I requested a withdrawal of $900.00 and immediately followed their account update procedure in which you send your verifying documents including a copy of your driver's license, credit card, and bank statement. Here is my account of my experience thus far However, the only and major downside and potential dealbreaker to the overall experience (as many other players on here can attest to) is Planet 7's payout/withdrawal process. Their games are fun, their customer service for small requests/matters are outstanding (especially their prompt live chat), and they provide great bonuses. Planet 7 casino's gameplay experience is second to none.
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